Refund policy

 

Returns Address:

Store 3 Elmsleigh Shopping Centre 

62 South Street 

Staines

TW18 4QB

Returns Policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer a free return within the UK - please click HERE to create your free return label

International Returns (non-mainland UK)

Please click HERE to create your return label and follow the instructions on how to make the return. Unfortunately, we are not able to offer free international returns at present. 

You can always contact us for any return questions at customercare@larizia.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you would like an exchange please state this on your returns form and send us an email to customercare@larizia.com so we can reserve your size.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please be aware that in most cases it can take 3-5 working days for refunds to be processed and appear back in your original payment method. 

Please note postage paid at the checkout will not be refunded for returned orders unless we find the item to have a manufacturing fault.